Shipping policy

Last Updated: July 2026

Thank you for shopping with Buycool. We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • Orders are typically processed within 24 hours of being placed.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Once your order has been processed, it will be handed over to one of our trusted courier partners for delivery.

Shipping Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery times may vary depending on your location, weather conditions, courier operations, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  • We may offer free shipping on selected products or promotional offers from time to time.

Order Tracking

Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or email (where applicable). You can use this link to monitor the status of your shipment.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy. If you are unavailable, they may contact you before or during delivery. Please ensure that your phone number and shipping address are accurate to avoid delays.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address. Orders delayed or returned due to incorrect or incomplete address details may incur additional shipping charges for re-dispatch.

Cash on Delivery (COD)

Cash on Delivery is available for eligible locations. Please ensure that someone is available at the delivery address with the exact payable amount whenever possible.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including courier delays, weather conditions, natural disasters, strikes, or regional restrictions.

Damaged or Missing Items

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery with your order number and supporting photos, and we will assist you as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team:

Email: contact.urbankartonline@gmail.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)